SHIPPING & RETURNS
SHIPPING POLICY
1. General Information: Welcome to our online store! We are delighted to serve you with a wide range of products and strive to deliver your orders to your doorstep in a timely and efficient manner. This Shipping Policy outlines the essential information you need to know about shipping, delivery, and related processes. By placing an order with us, you agree to the terms and conditions mentioned herein.
2. Order Processing Time: Once you place an order, our team will begin processing it within 1-2 business days. Orders received on weekends or holidays will be processed on the next business day. Please note that order processing time does not include shipping transit time.
3. Shipping Methods and Delivery Options: We offer various shipping methods and delivery options to cater to your needs. The available shipping options will be displayed during the checkout process. You can choose the option that best suits your preferences, considering the estimated delivery time and associated cost.
4. Shipping Costs: Shipping costs are determined based on the shipping method, delivery location, and the weight/dimensions of the items in your order. The shipping cost will be calculated and displayed at the checkout before you make the payment.
5. Estimated Delivery Time: The estimated delivery time depends on the shipping method chosen and your location. Please note that these delivery times are approximate and subject to factors beyond our control, such as weather conditions or unforeseen delays with our shipping partners.
6. Tracking Information: For all orders, we provide tracking information once the order has been shipped. You will receive an email notification with a tracking number, which you can use to track the status of your shipment. Please allow up to 24 hours for the tracking information to be updated in the system.
7. Shipping Restrictions: We currently ship to addresses within the United State of America only. Unfortunately, we do not offer international shipping at this time. Additionally, we do not deliver to P.O. boxes or APO/FPO addresses.
8. Undeliverable Packages: If our shipping partners are unable to deliver the package due to incorrect address information provided by the customer or if the package is unclaimed, it will be returned to us. In such cases, we will attempt to contact you to arrange for reshipment. Additional shipping charges may apply for reshipment due to address errors.
9. Damaged or Lost Packages: While we take utmost care to ensure the safe delivery of your packages, accidents can occasionally happen during transit. If your package arrives damaged or goes missing, please contact our customer support team immediately. We will work diligently with our shipping partners to investigate the issue and resolve it to your satisfaction.
10. Order Tracking and Support: If you have any questions or concerns regarding your order, shipment, or any shipping-related matters, please feel free to reach out to our customer support team. We are available [mention the customer support hours and contact details].
11. Changes to Shipping Policy: We reserve the right to modify or update this Shipping Policy at any time without prior notice. Changes to the policy will be effective immediately upon posting on our website. It is your responsibility to review the policy periodically to stay informed about any revisions.
By making a purchase on our online store, you acknowledge that you have read, understood, and agreed to our Shipping Policy. We appreciate your trust in us and look forward to serving you with exceptional products and services.
Last updated: 07/28/2023
AVETTI USA INC.
RETURN & EXCHANGE POLICY
At our online store, we strive to provide you with the best shopping experience. We understand that sometimes you may need to return or exchange a product, and we are here to assist you. Please review our Return and Exchange Policy below:
1. Eligibility for Return and Exchange:
- Products eligible for return and exchange are those that are unused, unwashed, and in their original condition.
- Fabric cut off from a piece is generally not subject to return and exchange, except in cases of obvious factory defects or quality issues.
2. Return and Exchange Period:
- You have 2 (TWO) days from the date of delivery to initiate a return or exchange request.
3. How to Initiate a Return or Exchange:
- To initiate a return or exchange, please contact our customer support team through xxx. Provide your order number and a brief description of the reason for return or exchange.
4. Verification of Factory Marriage:
- In cases of fabric cut off, where you believe there is an obvious factory marriage, our team will carefully inspect the product to verify the issue before proceeding with the return or exchange process.
5. Non-Eligibility for Return and Exchange:
- Besides fabric cut off, other non-returnable and non-exchangeable items include personalized or customized products, intimate apparel, and products with signs of use or damage caused by the customer.
6. Return Shipping:
- For eligible returns and exchanges, the customer will be responsible for the shipping costs unless there was an error on our part or the product is confirmed to have an obvious factory defect.
7. Refunds and Store Credit:
- Refunds for eligible returns will be issued in the original payment method used for the purchase.
- In cases where an exchange is not possible, a store credit will be issued for future use on our online store.
8. Damaged or Incorrect Products:
- If you receive a damaged or incorrect product, please contact us immediately with photographic evidence, and we will gladly assist you with a replacement or refund.
9. Additional Terms:
- Our general Terms of Service and Privacy Policy apply to all returns and exchanges.
We hope this policy clarifies our approach to returns and exchanges. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. Your satisfaction is our top priority, and we'll do our best to ensure a smooth and pleasant shopping experience. Thank you for choosing us!